You might experience issues when trying to go through the enrollment process due to incorrectly answering quiz questions, the quiz timing out, or us not having enough information to generate quiz questions. 

Quick Tips: 

• Quiz attempts limit: For security reasons, there’s a limit to how many times you can attempt the quiz in one session. 
• Incorrect answers: Repeatedly answering questions incorrectly may result in a failed quiz. Double-check your answers before submitting. 
• Taking too long: The quiz is time sensitive for enhanced security, so if you get interrupted halfway through the quiz will time out.  
• Irrelevant questions: If the quiz questions don’t seem relevant to you, there may not be enough public information to verify your identity. NHRS can mail you a temporary PIN to help you create your account. Please contact us for assistance.

Please review these helpful tips and try the enrollment process again. Contact us for any additional assistance.

There may be an issue with the information you entered at the beginning of the enrollment process or the information we have in our system.

Quick Tips:

• Name verification: Make sure your name is spelled correctly. Consider removing middle names or suffixes to simplify the setup process.
• Address match: Ensure that the address you entered matches the address we have on file, which may be the address you originally gave to your employer. If you’ve recently moved, you may need to update your address.

Please attempt the enrollment process again with these considerations in mind. If you feel there is incorrect information in our system or you are still experiencing issues, please contact us for support. 

You may have trouble logging in due to an incorrect username/email, incorrect password, or because you haven’t created a My Account yet.

Quick Tips:

• Incorrect Username: If you’re seeing a login error, your My Account may be associated with a different username. Try logging in again using an alternative username/email address that might be linked to your account. If you still receive an error, reset your username by clicking "Forgot Username" below the My Account login.
• Incorrect Password: If you’ve forgotten your password, click "Forgot Password" below the My Account login. If your account exists, you’ll receive an email from noreply@nhrs.org with instructions to reset it.

Note: If you haven’t received an email with reset instructions, this could be because we have a different email is on file, or you haven’t accessed/created an account since we transitioned to the new My Account as of December 1st, 2023. You will need to follow the enrollment process to create a new account.

Password Reset: If you’ve forgotten your password, click "Forgot Password" on the My Account login screen. If your account exists, we’ll send you an email from noreply@nhrs.org with instructions to reset your password.

Username Reset: If you’ve forgotten your username, click "Forgot Username" on the My Account login screen. If your account exists, we’ll send you an email from noreply@nhrs.org with instructions to reset your username.

Note: If you haven’t received an email with reset instructions, this could be because we have a different email is on file, or you haven’t accessed/created an account since we transitioned to the new My Account as of December 1st, 2023. You will need to follow the enrollment process to create a new account.

Along with features you were used to in the previous My Account, such as the ability to update your personal information; request or generate benefit estimates; and view and download your annual member statement or retiree 1099-R form.

My Account now includes:

• An archive of submitted forms and recent benefit estimates.
• A more integrated message center, allowing users to easily upload and securely send documents and forms to NHRS.
• The ability to receive correspondence from NHRS electronically instead of via U.S. mail.
• Improved navigation and a more robust help menu.
• The ability to change your username.
• Enhanced security with the addition of stronger password requirements and the use of multi-factor authentication (MFA), which allowed us to eliminate the requirement to change your password every six months.

 In addition, members can:

• Enjoy more detailed benefit estimates that show all survivorship options by default.
• Save and review recent benefit estimates.
• File their retirement application and related forms electronically.
• See your 2025 member statements
• See our members page to stay up to date!

And retirees can:

• Generate and reprint income verification letters on demand.
• Make changes to direct deposit and tax withholding electronically.
• Enjoy easier-to-read monthly payment summaries.
• See our retirees page to stay up to date.

Sign In Today!

Reminder: If you haven't accessed or created an account since we transitioned to the new My Account 2.0 on December 1st, 2023, you can follow the enrollment process to create a new account. 

The date displayed on the electronic retirement form within your retirement application might reflect the date you submitted the application, rather than your intended retirement date. This is a known display issue we are currently working to resolve. 

Please be aware that this incorrect date shown on the form does not affect your actual retirement date or the processing of your electronic deposit. 

Your retirement and benefits will be based on the official retirement date you indicated in your application, not the submission date shown on the electronic deposit form.